Privacy Policy
Buckeye State Guided Adventures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and services. This policy applies to all visitors, users, and others who access or use our online platform.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, contact information (postal address), and any other information you voluntarily provide to us through forms, surveys, or other features on our site.
- Demographic Information: This may include information such as your age, gender, interests, and location.
- Transaction Information: If you make a purchase through our site, we collect information related to your transaction, such as tour selections, dates, payment details, and billing address. Please note we utilize secure third-party payment processors, and we do not directly store your credit card information on our servers.
- Usage Data: We collect information about your interactions with our site. This includes your IP address, browser type, referring/exit pages, operating system, date/time stamps, and related data. We use cookies and similar technologies to collect this information, which helps us analyze trends, administer the site, and track user movements around the site.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To operate, maintain, and improve our site and services, including personalizing your experience and developing new features.
- Processing Transactions: To process your bookings, provide receipts and invoices, and manage your account.
- Customer Support: To respond to your inquiries, provide customer support, and resolve disputes.
- Marketing and Communications: With your consent, to send you promotional emails, newsletters, and other marketing communications about our services, special offers, and upcoming events. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Safety and Security: To protect the security and integrity of our site and services, and to prevent fraud and other illegal activities.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or servicing you, such as payment processors, email marketing providers, and website analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties with your consent.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include implementing physical, technical, and administrative safeguards, such as data encryption, firewalls, and secure server infrastructure. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we erase your personal information under certain circumstances.
- Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
To exercise these rights, please contact us at:
Buckeye State Guided Adventures
22 Maple Avenue,
Suite 200,
Columbus, Ohio, 43215
United States
We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Other Technologies
We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, it may limit your use of certain features or functions on our site.
Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites and services before providing them with your personal information.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "last updated" date. Your continued use of our site after any changes indicates your acceptance of the new Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Buckeye State Guided Adventures
22 Maple Avenue,
Suite 200,
Columbus, Ohio, 43215
United States